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What does the Badass Patches Lifetime Guarantee cover, and how do I make a claim?

Here’s what our Lifetime Guarantee covers, what it doesn’t, and how we review and resolve claims.

Lifetime Guarantee & How We Stand Behind Our Products

Our Commitment

At Badass Patches, we don’t believe custom products should come with fine print or an expiration date.

That’s why every custom patch and coin we produce is backed by our Lifetime Guarantee. It’s our way of standing behind the quality of our work—not just at delivery, but for the long haul.

This guarantee is a key part of how we do business and one of the reasons customers trust us for repeat orders.

What the Lifetime Guarantee Means

If a Badass Patches–made custom patch or coin fails during normal use for its intended purpose, we’ll review the issue and make it right.

Covered products:

  • Custom patches
  • Custom coins

Other products are not included in the Lifetime Guarantee.

The goal isn’t just replacement—it’s accountability. We take ownership of what we produce.

How to Start a Guarantee Claim

To begin a claim, customers email orders@badasspatches.com with:

  • Proof of purchase (any one of the following):
    • Paid invoice number
    • Name associated with the order
    • Email used at checkout
  • A brief description of the issue
  • At least two photos clearly showing the concern

A team member will respond with next steps. No hoops, no automated runaround.

What the Lifetime Guarantee Does Not Cover

To keep the guarantee fair and sustainable, it does not apply to issues caused by:

  • Misuse or improper care
  • Exposure to harsh conditions (washing machines, solvents, adhesives, extreme heat, etc.)
  • Intentional damage
  • Loss or theft
  • Unauthorized modifications or alterations
  • Third-party replicas or remakes
  • Normal, expected aging of materials over time

If there’s ever uncertainty, we encourage customers to reach out—we’re happy to review it.

Normal Custom Manufacturing Variations

Because every item is custom-made, minor variations may occur and are not considered defects.

These may include:

  • Slight color or texture differences between production runs
  • Minimal thread or stitching variation
  • Material finish differences within standard manufacturing tolerance

These do not affect performance or durability and are part of the custom process.

How Issues Are Resolved

If a claim qualifies under the Lifetime Guarantee, our team will review the situation and determine the most appropriate remedy, which may include:

  • Product remake or replacement
  • Store credit
  • Refund to the original payment method

All decisions are reviewed by a senior team member to ensure consistency and fairness.

Review Timelines

  • Most claims are reviewed within 3–5 business days
  • Approved remedies are issued within a reasonable timeframe

Limited or Discontinued Items

If a guaranteed item is no longer available or cannot be remade, we may offer:

  • Store credit, or
  • A comparable product when available

Options are always communicated clearly before proceeding.

Our Philosophy

The Lifetime Guarantee exists because we expect our products to last—and because we believe long-term trust matters more than short-term wins.

We don’t hide behind policy language. We use it to support:

  • Transparency
  • Accountability
  • Fair treatment
  • Consistent quality

Internal Guidance

  • Lead with the Lifetime Guarantee as a benefit, not a disclaimer
  • Reinforce that it reflects confidence in quality
  • Avoid positioning this as a traditional “return policy”
  • Emphasize partnership and long-term support