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LIFETIME WARRANTY & REFUND POLICY

Effective: June 9, 2026

Every patch, coin, and sticker we make is built from scratch, just for you. Because production kicks off shortly after you approve your sample, refunds are handled on a case-by-case basis rather than automatically. This page walks you through when a refund can be considered, how we review requests, and what to expect, so there are no surprises.

SECTION 1 — CUSTOM ORDERS & REFUND LIMITATIONS

Everything we make is made to order. Once you've approved your sample and/or PVC/coin production artwork, we go straight into mass production. Because of that:

  • Refunds aren't guaranteed at any stage, but we'll always hear you out
  • Submitting a request doesn't pause production unless a team member confirms that in writing
  • Approving a proof means you've accepted the design, and we can't consider refund requests based on design preference after that point
  • Change-of-mind requests aren't eligible

That said, we genuinely want to work with you. If something comes up, reach out as early as you can, because the sooner we know, the more room we have to help.

SECTION 2 — WHEN A REFUND MAY BE CONSIDERED

Here's a clear picture of where we have flexibility and where we don't:

2A — Before Production Begins This is where we have the most ability to help. If you reach out before production has started and before a proof has been approved, we'll review your request promptly. Even at this stage, some setup or design costs may have already been incurred, so a refund still isn't automatic, but we'll do our best to find a fair resolution.

2B — During Active Production Once production is underway, materials and labor are already committed to your order. At this point, a full refund is rarely possible, and partial refunds depend on how far along things are. We'll always be upfront with you about what we can and can't do.

2C — After Delivery, Manufacturing Defect or Error If your finished product has a manufacturing defect or doesn't match your approved sample, reach out within three months of delivery and we'll make it right. Our Lifetime Guarantee may also apply, so check that policy for full details. Please note: if your shipment was damaged or lost by a carrier (FedEx, DHL, UPS, USPS, etc.), that claim needs to go directly to the carrier, as we aren't able to take responsibility for what happens once an order leaves our hands.

SECTION 3 — HOW TO SUBMIT A REFUND REQUEST

Just email us at orders@badasspatches.com with:

  • Your proof of purchase, a paid invoice number, the name on the order, or the email used at checkout
  • A clear explanation of what's going on and why you're requesting a refund
  • If you've already received your order, at least two photos that support your claim

A team member will review everything and get back to you with a decision. Your request isn't approved until you hear it confirmed in writing from us.

SECTION 4 — HOW WE ASSESS REQUESTS

Every request is reviewed individually by a senior team member. We look at:

  • Where production stood when you reached out
  • Whether a proof was approved before production began
  • The nature of the issue and what caused it
  • Whether the issue originated on our end or yours
  • Your order and claim history with us

We aim to respond within 3–5 business days. Once we've made a determination, it's final.

SECTION 5 — POSSIBLE OUTCOMES

Depending on the situation, here's what we may be able to offer:

  • A remake or replacement of your order
  • Store credit with no expiry (transferable with approval)
  • A partial refund based on production stage and costs already incurred
  • A full refund to your original payment method
  • A denial of the request, with a clear written explanation of why

Whatever the outcome, we'll communicate it clearly and in writing.

SECTION 6 — WHAT REFUNDS DON'T COVER

We aren't able to consider refund requests for:

  • Change of mind or ordering errors made by the customer
  • Design or specification changes requested after proof approval
  • Minor manufacturing variations within standard industry tolerance
  • Damage from misuse, improper care, or anything that happens after delivery
  • Products not made by Badass Patches
  • Lost, stolen, or carrier-damaged shipments
  • Unauthorized modifications made to the product after delivery

SECTION 7 — POLICY MISUSE

To keep this policy fair for every customer, we reserve the right to deny requests that show signs of fraud, repeated misuse, or bad-faith attempts to exploit this policy. This protects the integrity of the process for everyone.

SECTION 8 — FINAL AUTHORITY

Badass Patches holds final authority over all refund decisions, governed by our Terms of Service. Submitting a request, at any stage, doesn't create an obligation to issue a refund. Our goal in every case is fairness, transparency, and consistency.

Have questions? We're always happy to talk it through.

orders@badasspatches.com | badasspatches.com