How do I use the Custom Order Portal?

This guide explains what you can see and do inside the Custom Order Portal at portal.badasspatches.com. The Custom Order Portal is only available for orders placed through the new custom order flow. It is not used for premade patches purchased from our online store, and it does not display orders placed through the legacy standard order form.

The Custom Order Portal lets you:

Track the progress of your custom orders
See at a glance when your order needs you
See your estimated delivery date, and upgrade to Rush if you want it sooner
Review and approve designs, artwork, and samples
View your file at any time, whether it's your original upload or something we've created and shared with you
Submit revision requests
Pay invoices
Update your shipping address and quantity
Track your shipment with clickable carrier tracking links

How You Know If You Used the New Order Flow

If you used the new custom order flow, you'll recognize it because you were able to submit up to three products at once on a single order form. After submitting, you received a confirmation email with the following:

A greeting of "Hey Badass,"
A message confirming the order is in: "Your order's officially in"
A visual progress tracker showing the product steps
A note that each future update email will include the progress tracker so you always know where you are in the process
A "Check Out the Customer Portal" button linking to the portal
A list of what the Customer Portal can be used for: check order status, view or edit quotes, update shipping address, review previous orders
A signature from "The Badass Patches Crew" that you can reply to directly with questions

If you didn't receive this email or placed your order through the older standard form, your updates will come via email as usual and the portal will not show your order.

Logging In & Accessing the Portal

The Custom Order Portal is at portal.badasspatches.com and is for registered users only. You'll need to log in to access your orders.

How to Log In

You must use the same email address you used on your order so the system can match you to your portal access. There are three ways to sign in:

Email and password: Enter the email and password associated with your account, then click "Sign in."
Sign in with Google: Click "Sign in with Google" to use Google authentication.
Passwordless email link: Enter your email address, agree to allow Badass Patches to store and process personal data, and click "Email link." A sign-in link will be sent to that email address.

Account Registration

If you don't have an account yet, click "Register here" on the sign-in page to create one.

Forgot Password

If you've forgotten your password, click "Forgot your password?" on the sign-in page to reset it.

Trouble Logging In

If you're having trouble accessing the portal, you can contact the Badass Tech Team for help. There is a "Contact the Badass Tech Team" link at the bottom of the sign-in page. You can also email orders@badasspatches.com for assistance.

Common Login Issues

"I can't see my order": You may be logged in with a different email than the one you used to place your order. Log out and try again with the email used on the order.
"I placed my order through the old form": The Custom Order Portal only shows orders placed through the new custom order flow. If your order was placed through the standard form, updates will come via email as usual. If you used the new flow, you'll remember being able to submit up to three products at once and receiving a confirmation email.

Order Dashboard

When you log into the Custom Order Portal, you'll see a list of your custom orders. Each order displays:

Order name
Date submitted
Total amount
Product type(s) (e.g., PVC, Embroidery, Woven, Coin, Sticker)
Shipping address (with the option to update it)
Invoice button: Shows "Pay invoice" if the invoice has not been paid yet, or "View invoice" / "View order" once payment has been received

You can toggle between viewing your current orders and your past/completed orders.

Needs Your Input and In The Works

Your Open Orders page is organized into two sections so you always know where things stand at a glance.

Needs Your Input appears at the top, marked with an amber line down its left side, whenever any part of your order is waiting on you. The product that needs you shows its next step right on the card, whether that's a Review button, a note to check your email, or a reminder to pay your invoice.

In The Works holds everything our team is actively working on, marked with a gray line down its left side. Nothing in this section needs anything from you.

If nothing needs your attention, you'll see a simple note at the top instead: "Nothing needs your attention right now. Everything is moving on our end."

Orders move between sections automatically. Approve a design or pay an invoice, and that order shifts into In The Works on your next visit.

Order Progress Stepper

Each order shows a visual progress tracker with six steps:

Order Submitted: The order has been received and is being processed.
Products Finalized: All products in the order have been approved and are ready for production.
Invoice Paid: Payment has been received.
Mass Production: The order is being manufactured.
Shipping to Customer: The order has shipped. Tracking information is provided at this stage.
Order Delivered: The order has been delivered.

If an order has been canceled, the stepper is replaced with an "Order Canceled" notice.

Product-Level Tracking

Each order contains one or more individual products (called tickets). Each product has its own progress tracker and approval flow, separate from the order-level stepper. This means different products within the same order can be at different stages.

Each product card is organized into three labeled columns so it's easy to scan:

DETAILS: the product name, status, time in stage, quantity, type, and item total.
DELIVERY: your delivery estimates, and the Rush upgrade when it's available. See the Delivery Estimates section below.
PROGRESS: the progress stepper, a short status note with a timeline, and any button that needs your attention.

You'll also notice that every product name in the portal and in your email updates starts with either [BETA] or [PORTAL]. These are internal tags that help us identify which version of the system your order came through. They don't affect your order in any way. See the FAQ at the bottom of this guide for more detail.

Product Progress Stepper

Each product shows its own progress tracker. The number of steps depends on the product type.

Moldable products (PVC patches and challenge coins) show six steps:

Design Stage: Our team is actively creating your design. This is an internal step and does not require any action from you. You'll be notified when it's ready for review.
Mock-Up Stage: This stage covers two approvals: first your Design Approval, then your Production Art Mockup Approval. Moldable products require a production art mockup because a custom mold is built from it. You'll be prompted to review and approve each one when it's ready.
Sample Stage: Once your artwork is approved, a physical sample is manufactured. When it's ready, you'll be prompted to review and approve it before mass production begins.
Mass Production: The product is being manufactured in full.
Quality Control: The finished products are being inspected before shipping.
Product Ready: The product is complete and ready to ship.

All other products (embroidered, woven, sublimated, stickers, and so on) show five steps. These products don't need a separate production art mockup, so there's no Mock-Up Stage on their tracker:

Design Stage: Our team creates your design and you approve it here.
Sample Stage: A physical sample is manufactured for your review and approval.
Mass Production
Quality Control
Product Ready

Knowing When We Need You

The progress bar tells you where your order is in the process, not what's required from you. The Needs Your Input section is the signal that something is waiting on you. The product that needs you shows the next step right on its card: a Review button, a note to check your email, or a reminder to pay your invoice. Products in that section marked with a quiet gray "No action needed" badge are on us, so you can tell exactly which product is the one waiting on you.

When your order sits in In The Works, nothing is needed from you. Our team is at work, and you'll see a short status note with a timeline so you know roughly when the next step arrives.

Status Pill

You'll also see a small Status: pill in soft blue near the top of each product card, and again at the top of the product detail page. The pill shows the current pipeline stage in plain English (for example, "Design Awaiting Approval" or "Sample in Progress") so you can read where your product is at a glance, without having to interpret the stepper icons. The pill uses the same underlying stage as the stepper but phrases it more conversationally.

Next to the pill is a small (i) icon. Hover over it (or tap it on mobile) for a plain-language explanation of exactly what's happening in that stage and whether anything is needed from you.

Under the Status pill you'll also see how long your product has been in its current stage, shown in hours for brand-new stages and in days or weeks after that.

Understanding Your Product Status

A quick note on the word Audit: an audit is an internal quality review by our team. It never requires anything from you.

Here is what each status means:

Awaiting More Information We need a few more details from you before work can begin. Check your email for a message from our team.

Inspiration Audit Our team is reviewing the files and details you submitted to make sure we have everything we need for the next step in your order. No action needed from you.

Design in Progress A designer is actively working on your custom design.

Design Audit Your design is going through an internal quality review by our team before we send it to you. No action needed from you.

Design Awaiting Approval Your design is ready for your review! Approve it or request changes to keep your order moving.

Production Art in Progress Our team is preparing your production artwork, also known as the Mock-Up. This is the technical artwork that shows exactly how your product will be built.

Production Art Audit Your production artwork (Mock-Up) is going through an internal quality review by our team before we share it with you. No action needed from you.

Production Art Awaiting Approval Your production Mock-Up is ready for your review. This is your chance to confirm every detail before we create your sample.

Waiting on Payment Your invoice is ready. You can pay it right from this page. Your order continues as soon as payment is received.

Sample in Progress We are producing a physical sample so you can see exactly what the finished product will look like.

Sample Audit Your sample is complete and our team is reviewing it before sending photos your way. No action needed from you.

Sample Awaiting Approval Sample photos are ready for your review. Approving the sample is the final green light before full production begins.

Manufacturing Full production is underway. Your entire order is being made to match your approved sample. This is typically the longest stage.

Quality Control Checks Your products are ready for quality control checks. Our team inspects them against your approved sample before they ship.

Shipping Your order is on its way to you! Your tracking number appears on your order page. If your order ships in more than one package, you will see a tracking number for each shipment.

Complete Your order has been delivered. Thank you for choosing Badass Patches! If anything is not right, reach out to our team and we will make it right.

These stages place your order in the Needs Your Input section:

Status	What we need
Awaiting More Information	Reply to our email with the requested details
Design Awaiting Approval	Review and approve (or request changes) in the portal
Production Art Awaiting Approval	Review and approve (or request changes) in the portal
Waiting on Payment	Pay your invoice via the link on your order
Sample Awaiting Approval	Review and approve (or request changes) in the portal

Everything else is on us. Once you've done your part, your order moves to In The Works.

Delivery Estimates

Every active product card includes a DELIVERY section showing your Estimated Delivery date right up front, with more detail one click away. Click the Estimated line (or the "Want it sooner?" link when it appears) to expand the full set of dates.

What Each Date Means

Estimated Delivery is our best current estimate of when your order will arrive, based on typical production times for your product type and where your order is right now. It updates automatically as your order moves forward, so it gets more accurate over time. Two things it does not include: revision time and expedited shipping. Each round of revisions extends your timeline, so you'll see this date shift if you request changes.

Your Desired Delivery Date is the date you entered when you placed your order. We show it so you can double-check it's right. If it needs correcting, reach out in the chat or email orders@badasspatches.com and we'll update it.

Your Event Date appears if you told us your order is for an event.

Rush Estimated Delivery appears on non-rush orders and shows when your order would arrive if you upgraded to Rush. When Rush would get your order to you sooner, you'll also see exactly how many days sooner. Rush moves your order into our priority lane, so it tracks our fastest production pace. Rush estimates don't include revision time either.

Next to your Estimated Delivery date is a small (i) icon. Hover over it (or tap it on mobile) for a plain-language explanation of how the dates are calculated.

Once your order ships, the delivery estimates step aside and your tracking information takes over.

Upgrading to Rush

If your invoice hasn't been paid yet and your order isn't already a rush, you'll see an Upgrade to Rush button in the DELIVERY section, along with a cost estimate. Rush is $0.99 extra per item, based on your order quantity, and the upgrade applies to every active product on your order, not just the one you clicked from.

Click the button and a confirmation window shows you the details: what the upgrade covers, the estimated cost, and your new estimated delivery date. Confirm, and everything updates automatically. Your invoice will update shortly to include the Rush fee.

A quick note on the cost estimate: it's an estimate. If your quantities change between the preview and payment, the final invoice amount can differ slightly. Your invoice is always the source of truth.

If you've already paid your invoice, the button is replaced with a note instead. Upgrading to Rush or adding expedited shipping is still possible after payment. Just reach out in the chat or email orders@badasspatches.com and we'll take care of it.

Why Did My Date Change?

The most common reason is a revision round. Estimates assume each step moves forward once you approve it, so requesting changes extends the timeline. Your date can also shift slightly as estimates sharpen the further along your order gets.

Rush Orders

If your order is a rush order, a Rush pill appears before the Status pill on both the product card and the product detail page. Rush orders run on accelerated timelines, so the estimates you see will be shorter than a standard order's. You'll also see a small note under the timeline ("Rush pace, faster than standard.") so you know the shorter estimate is intentional. If you have multiple orders and one is a rush, this is why their timelines look different.

Not a rush order yet? You can upgrade at any time. Before payment, use the Upgrade to Rush button in the DELIVERY section of your product card. After payment, reach out in the chat or email orders@badasspatches.com. See the Delivery Estimates section above for details.

Status Messages and Timelines

Whenever your product is in a waiting state, the portal shows a short status note telling you what's happening and roughly when the next step is expected.

These timelines are calculated specifically for your order. They take into account your product type, your order details, and whether your order is a rush, so a coins customer and a patches customer in the same stage will see different numbers, and a rush order will see shorter ones than a standard order.

The message you see also adapts based on how long your product has been in its current stage:

Early in a stage, you'll see a best-case estimate: "Ready for approval in as little as X." The "as little as" wording is intentional. It's the floor for a smoothly moving project, not a guarantee.
Once the best-case window has passed but the stage is still within its normal range, the message switches to "up to X" so you see the outer edge of the expected window instead.
If a stage runs past its expected window, the estimate is replaced with a note letting you know it's taking longer than usual and inviting you to reach out via chat or orders@badasspatches.com if you haven't already heard from us.
If your order's timeline hasn't been calculated yet (common in the first moments after an order is placed), you'll see "Timeline calculations in progress…" instead of a number.

Common messages you'll see:

During Design Stage (we're creating your design): "Ready for approval in as little as X."
After your Design Approval (moldable products, we're preparing your production artwork): "Thanks for your Design Approval. Your artwork will be ready for review in as little as X."
After your Mock-Up or Design Approval (we're producing your sample): "Thanks for your approval. Your sample will be ready for review in as little as X."
After your Sample Approval (we're in mass production): "Thanks for your Sample Approval. Your order will be ready to ship in as little as X."
During Quality Control (final inspection before shipping): "Ready to ship in as little as X."
When we need something from you: "Waiting on your response." This means your product is on hold until we hear back from you, so check your email or the portal chat.
When your invoice is the next step: "Pay your invoice above to continue."
When your item is done but the rest of your order isn't ready yet: "Waiting on the rest of your order so we can ship everything together."
When your item is done and ready to go: "Ready to ship."
When a review stage is starting but the file isn't ready quite yet: "Nothing to review yet, ready in as little as X."

Actual timelines depend on how quickly approvals and revisions move on both sides, and on production volume at the time. The numbers are there so you're never left guessing, but they aren't guarantees.

Update Emails

In addition to the portal, you'll receive email updates as your order progresses. Each update email includes the product progress tracker at the top so you always know exactly where you are in the order phase. You can reply directly to these emails with questions.

The Approval Process

The approval process is the most interactive part of the Custom Order Portal. For moldable products (PVC and coins), you'll be prompted to review and approve at two points during the Mock-Up Stage (the Design and the Production Art Mockup) and once during the Sample Stage. For all other products, you'll approve your design during the Design Stage and your physical sample during the Sample Stage.

How to Approve

When a product is ready for your approval, a "Review" button appears on the product card and the order moves into the Needs Your Input section. Clicking Review opens the review screen.

The review screen shows:

A preview image of the design, artwork, or sample
The product name and type
A checklist you'll complete before approving
A short Heads up notice above the Approve and Not Quite There buttons, pointing you to chat or orders@badasspatches.com if your question is about something other than the design itself

You must check every item on the checklist before the "Approve" button becomes active. Each approval stage has its own checklist.

Viewing Your File Anytime

Even when no approval is needed, you can pull up the relevant file from the portal at any time. One of two different buttons will appear on the product card, depending on whose file is currently on display.

"View Your Submission"

This button shows up when the file in play is your own original upload. That's common in the very early stages of an order, before our team has produced anything new yet, and for skip-design flows like embroidery, where we use the design you provided directly as the manufacturer reference. Clicking it opens a page titled "Your submission" with the message: "This is the image you uploaded with your order. We're working on it…" You won't be asked to do anything. The page is just there so you can confirm what file we're working from.

"View Latest Version"

This button shows up once our team has created and shared a new file with you (a design, mock-up, or sample image). Underneath the button you'll see a short line naming whatever milestone is coming next and an estimate of when it'll show up, so you're never left wondering what we're working on. The estimate is calculated for your specific order, and depending on where you are in the process, you'll see something like:

If we're putting your production artwork together (moldable products): "Mock-Up ready in as little as X."
If we're producing your physical sample: "Sample ready in as little as X."
If you've approved your sample, paid your invoice, and we're in mass production: "Order ready to ship in as little as X."

The "View Latest Version" button shows up in two situations:

Between stages: For example, you've approved your design and our team is now working on the next step. The latest file (your approved design) is still there to view, even though we're not waiting on any input from you.
After a stage has been approved: The page header will read "Design Approved," "Artwork Approved," or "Sample Approved" with a green check, confirming your approval was received.

What Both Buttons Have in Common

Either button takes you to the same kind of view-only page, just without the approval checklist or accept/reject buttons. You'll see the file, the order details, and the shipping info, but we're not asking you to do anything. We'll email you when there's something new to review.

If our team is still working on the first version of your design and there's no file to show yet, the product card will display: "Nothing to review yet, we'll notify you when it's ready."

Approval Checklists

Design Approval Checklist

You'll confirm that you've reviewed and approved:

Spelling
Colors
Shape
Overall Design
Acknowledgment that Badass Patches owns all rights to any design created by the Design Team

Artwork (Production Art Mockup) Approval Checklist

You'll confirm that you've reviewed and approved:

Spelling
Colors
Shape
Size
Overall Artwork
Acknowledgment that Badass Patches owns all rights to any artwork created by the Design Team

Sample Approval Checklist

You'll confirm that you've reviewed and approved:

Spelling
Colors
Shape
Size
Overall Sample
Quantity
Shipping Address
Acknowledgment that Badass Patches owns all rights to any artwork created by the Design Team
Acknowledgment that once Mass Production begins, a delivery date CANNOT be guaranteed due to unforeseen circumstances

The Sample Approval checklist is the most comprehensive because it's the final gate before mass production begins. This is your last opportunity to confirm quantity and shipping address before the full order is produced.

Requesting Revisions

If you're not satisfied with a design, artwork, or sample, click "Not Quite There" instead of approving. This opens the revision request form.

At the top of the revision form, you'll see a Heads up notice. Anything you submit through this form goes directly to the team working on your file, not to your Customer Service Specialist. If you need something outside the design itself, like changing your product type, canceling your order, or asking a general question, use the chat in the bottom-right of the portal or email orders@badasspatches.com instead.

How to Submit a Revision

Select a revision type from the dropdown: Shape, Text, Colors, Add Object, Remove Object, or Other.
Describe what needs to change in the text field. A description is required on every revision item (up to 250 characters each).
Optionally upload a reference image. Large photos, including ones straight from your phone, are automatically compressed before they attach, so most images go through fine. A status chip next to the file picker shows where your image is:
- Yellow while it's being prepared
- Green with a checkmark and the filename once it's ready
- Red with a reason if something went wrong
To request changes to multiple things, click "+ Add more" to add another revision item. Once you have more than one, an "× Remove this revision" link appears on each item so you can drop any you don't need.
Check the box acknowledging: "I understand that each round of revision will extend my delivery timeline."
Click "Submit Revision" to send the request.

The Submit Revision button stays disabled until every revision item has a description, you've checked the timeline acknowledgment, and any attached image has finished processing. If the button isn't active, a hint above it will tell you what's still needed. While an image is still being prepared, you'll see a "Waiting for your image to finish processing" note, so the form can't be sent before your image is actually attached.

Updating Order Details

Updating Shipping Address

Before your invoice is paid, you can update your shipping address yourself from the order dashboard. Click the "(update)" link next to your current address to change the street address, second address line (apartment, suite, etc.), city, state, and postal code.

Once your invoice is paid, the address is locked in the portal. A paid invoice can only be changed on the invoice itself, so an edit made in the portal at that point wouldn't reach your order or shipping label. The "(update)" link is replaced with a small ⓘ info icon, and you have three ways to change a paid order's address:

Click the green "View order" / "View invoice" button to open your invoice and edit the address there.
Email orders@badasspatches.com and we'll update it for you.
Edit it at account.badasspatches.com.

Updating Quantity

You can update the quantity of a product while it's still in the design, artwork, or sample stages (before mass production begins). An "(update)" link appears next to the quantity on the product card.

A few things to know:

Some products have a minimum order quantity: 50 for stickers and 10 for challenge coins. The save button stays disabled if you enter a quantity below the minimum.
After you save a new quantity, your order total is recalculated automatically. It can take a minute or so for the updated price to appear, so don't worry if the number doesn't change instantly.

During Sample Approval, quantity can also be updated from the product detail screen. This is your last opportunity to change the quantity before mass production.

Once mass production has started, quantity can no longer be changed through the portal.

Paying an Invoice

Each order in the Custom Order Portal shows an invoice button. If the invoice has not been paid, the button says "Pay invoice" and links to the payment page. Once payment has been received, it changes to "View invoice" or "View order".

Payment must be received before your order moves into mass production.
For PVC patches and challenge coins, payment must be received before sample production begins because these products require a custom mold to manufacture.

If your product shows "Pay your invoice above to continue," payment is the next step. Once it's in, your order continues automatically and moves to In The Works.

Tracking Your Shipment

Once your order ships, tracking information appears directly on your product card, and it stays visible even after delivery so you can always look it up.

Each tracking number is shown as its own chip. If the portal recognizes the carrier (UPS, USPS, FedEx, or DHL), the chip becomes a clickable link that opens the carrier's tracking page in a new tab. If the carrier can't be identified, the number is still shown so you can copy it and look it up yourself.

If your order ships in more than one package, you'll see a separate tracking chip for each shipment.

Contacting Your Customer Service Specialist

You can email orders@badasspatches.com at any point during your order. Emails are automatically routed to your assigned Customer Service Specialist, so you'll always reach the right person. You can also use the chat in the bottom-right corner of the portal for quick questions. While the portal should handle most things, these are here whenever you need to talk to us directly.

Helpful Resources in the Portal

The product detail screen includes links to helpful resources:

Pantone Color Chart for Custom Patches, Zaps & Coins: A reference for specifying exact colors.
Thread Colors for Badass Patches: A reference for selecting thread colors for embroidered products.

Guarantees Displayed in the Portal

The Custom Order Portal highlights the following guarantees:

Free Artwork and Unlimited Revisions
Fast Delivery Time
100% No Quibble Satisfaction Guarantee
Lifetime Patch Warranty

Frequently Asked Questions

Who has access to the Custom Order Portal?

The Custom Order Portal is available at portal.badasspatches.com for customers who placed an order through the new custom order flow. If you used the new flow, you were able to submit up to three products at once and received a confirmation email. It's not used for premade patches purchased from the online store, and it does not display orders from the legacy standard form.

How do I access the portal?

Go to portal.badasspatches.com and sign in using the same email address you used on your order.

What do "Needs Your Input" and "In The Works" mean?

Your Open Orders page is split into two sections. Needs Your Input (amber) holds any order that's waiting on something from you; the product that needs you shows its next step right on the card, like a Review button or a payment reminder. In The Works (gray) holds everything our team is working on; nothing there needs you. Orders move between sections automatically as you approve, respond, or pay.

Why does my product name start with [BETA] or [PORTAL]?

Those tags appear at the start of each product (ticket) name in the portal and in your email updates. They help our team identify which version of the system your order came through.

[PORTAL]: Your order was placed through the current version of the custom order flow. This is the tag you'll see on all new orders going forward.
[BETA]: Your order was placed while the new portal system was in its beta period. These tags will naturally phase out as those orders complete and the last beta-era orders ship, expected to be cleared within about 90 days.

Either way, nothing changes about how your order is handled. The tags are purely for internal tracking and don't affect your timeline, pricing, or how you interact with the portal.

Why does my product's progress tracker have five steps instead of six?

The tracker adapts to your product type. PVC patches and challenge coins show six steps, including a Mock-Up Stage, because those products require a production art mockup that a custom mold is built from. All other products (embroidered, woven, sublimated, stickers) skip straight from Design to Sample, so their tracker shows five steps. Nothing is missing from your order. That product simply doesn't need a mock-up step.

What does the (i) icon next to my status mean?

Hover over it (or tap it on mobile) for a plain-language explanation of the current stage: what's happening, and whether anything is needed from you. Every status has one.

What do the dates in the DELIVERY section mean?

Estimated Delivery is our best current estimate of when your order will arrive, and it updates automatically as your order progresses. Your Desired Delivery Date is the date you entered when you ordered, shown so you can verify it. Your Event Date appears if you told us your order is for an event. Rush Estimated Delivery shows when your order would arrive if you upgraded to Rush. Click the Estimated line on any product card to expand the full set. See the Delivery Estimates section above for the full explanation.

Why did my Estimated Delivery date change?

How do I upgrade my order to Rush?

Before your invoice is paid, use the Upgrade to Rush button in the DELIVERY section of your product card. You'll see the cost estimate ($0.99 extra per item, based on your order quantity), confirm in the popup, and everything updates automatically, including your invoice. The upgrade applies to every active product on your order. After payment, you can still upgrade: reach out in the chat or email orders@badasspatches.com and we'll take care of it.

Why don't I see the Upgrade to Rush button?

There are three common reasons: your order is already a rush (look for the Rush pill), your invoice has already been paid (you'll see a note pointing you to chat or email instead), or the product has already shipped or been completed. If none of those apply and you still don't see it, reach out in the chat and we'll help.

What does "(N days sooner)" next to the Rush date mean?

It's the difference between your current Estimated Delivery and your Rush Estimated Delivery. In other words, how many days earlier your order is estimated to arrive if you upgrade to Rush.

Is the Rush cost estimate exact?

It's an estimate based on your current order quantity. If quantities change between the preview and your invoice updating, the final amount can differ slightly. Your invoice is always the source of truth.

How do I approve my design, artwork, or sample?

When your product is ready for review, a "Review" button will appear on your product card and your order will move into the Needs Your Input section. Click Review to open the review screen, complete the checklist, and click the approve button. You'll also receive a notification when something is ready for your review.

Can I look at my design, artwork, or sample even when no approval is needed?

Yes. Whenever there's a file you can look at, the portal will show one of two buttons on your product card: "View Your Submission" if the file is your own original upload, or "View Latest Version" if our team has created and shared something new with you. Both take you to the same kind of view-only page where you can see the file and order details without being asked to approve or reject anything.

What's the difference between "Review," "View Latest Version," and "View Your Submission"?

Review (blue button): We need your input. Click it to approve or request changes.
View Latest Version (gray button): The most recent file we've created and shared with you is available to look at, but no action is needed from you. We'll email you when there's something new to review.
View Your Submission (gray button): The file showing is your own original upload, common in the very early stages of an order and for skip-design flows like embroidery where we use your design directly. No action is needed.

If none of these buttons are showing, our team is still working on the first version of your design and there isn't anything to view yet. You'll see "Nothing to review yet, we'll notify you when it's ready" in that case.

What is the Design Stage?

The Design Stage is when our team is actively creating your design. You'll be notified once the design is ready for your review. For non-moldable products (anything other than PVC and coins), your Design Approval happens here too.

What happens during the Mock-Up Stage?

The Mock-Up Stage appears on the tracker for PVC patches and challenge coins. It covers two approvals: first the Design Approval, then the Production Art Mockup Approval. You'll be prompted to review and approve each one separately when they're ready. Other product types don't have a Mock-Up Stage.

What if I don't see a Review button?

If your order is sitting in In The Works, nothing is waiting on you. You'll see one of three things instead:

A "View Your Submission" button if the file currently in play is your own original upload. No action needed. This just lets you confirm what we're working from.
A "View Latest Version" button if we've created and shared a new file with you (like your approved design) and we're working on the next stage. No action needed. This is just here in case you want to look at the file again.
A "Nothing to review yet, we'll notify you when it's ready" message if our team is still creating the first version of your design.

Either way, we'll notify you the moment there's something new to review.

Can I request changes instead of approving?

Yes. On the review screen, click "Not Quite There" to open the revision request form. Pick a category, describe what needs to change (required on every revision item, up to 250 characters), and optionally upload a reference image. Large photos are automatically compressed, and a status chip next to the file picker confirms when your image is attached and ready. To request more than one change, use "+ Add more" for additional rows, and the "× Remove this revision" link on any row you want to drop. Each round of revisions will extend your delivery timeline.

If you need something outside the design itself, like changing your product type, canceling, or anything else for your Customer Service Specialist, use the chat in the bottom-right of the portal or email orders@badasspatches.com instead. The revision form only goes to the team working on your file.

Can I change my shipping address after placing an order?

Yes, before your invoice is paid you can update it from the order dashboard by clicking "(update)" next to your current address, and during Sample Approval from the product detail screen. Once the invoice is paid, the address is locked in the portal. Update it from your invoice, at account.badasspatches.com, or by emailing orders@badasspatches.com.

Can I change the quantity after placing an order?

Yes, but only before mass production begins. You can update the quantity from the product card or during Sample Approval. Stickers have a 50-unit minimum and challenge coins have a 10-unit minimum. Once mass production has started, quantity can no longer be changed through the portal.

Where do I pay my invoice?

Click the "Pay invoice" button on your order in the Custom Order Portal. This will take you to the payment page.

What does "Order Canceled" mean?

If your order shows "Order Canceled" instead of the progress stepper, it means the order has been canceled and is no longer active. If you believe this is an error, please contact us at orders@badasspatches.com.

Where do I find my tracking number?

Once your order has shipped, tracking appears on your product card in the portal, and it stays there even after delivery. Recognized carriers (UPS, USPS, FedEx, DHL) show as clickable links straight to the carrier's tracking page. Split shipments show a separate tracking chip for each package.

What do the timelines in the portal mean?

The timelines are calculated specifically for your order based on your product type and order details. Early in a stage you'll see a best-case estimate ("in as little as X"), which is the floor for a smoothly moving project, not a guarantee. If the best-case window passes, the message switches to the outer edge of the normal range ("up to X"). If a stage runs longer than expected, you'll see a note inviting you to reach out if you haven't already heard from us. And if you see "Timeline calculations in progress…", your order's timeline is still being set up and numbers will appear shortly.

Why does my order say "Rush" and why is its timeline shorter?

Rush orders run on accelerated production timelines. The Rush pill and the "Rush pace, faster than standard." note are there so you know the shorter estimate is intentional, especially if you're comparing against a standard order that shows longer windows. If your order isn't a rush and you'd like it to be, see "How do I upgrade my order to Rush?" above.

Why does my product say "Waiting on your response"?

We need something from you before your product can move forward, usually a reply to a question from our team. Check your email or use the chat in the portal so we can keep things moving.

Why does my product say "Waiting on the rest of your order"?

If your order has more than one product, sometimes one finishes ahead of the others. When that happens, the finished item will show "Waiting on the rest of your order so we can ship everything together." We hold completed items so the whole order ships in one package. It's faster for you, cheaper on shipping, and reduces the chance of anything getting lost in transit. As soon as the rest of your order finishes Quality Control, everything ships together.

Why does the Sample Approval checklist have more items than the others?

The Sample Approval is the final gate before mass production begins. It includes confirmation of quantity and shipping address in addition to product quality because once production starts, these details can no longer be changed. It also includes an acknowledgment that delivery dates cannot be guaranteed once mass production is underway.

I placed my order through the old form. Can I use the portal?

No. The Custom Order Portal only displays orders placed through the new custom order flow. If you placed your order through the standard form, your updates will continue to come via email as usual. If you have questions, email orders@badasspatches.com.

How do I contact my Customer Service Specialist?

Email orders@badasspatches.com at any time. Your email will be automatically routed to your assigned Customer Service Specialist. You can also use the chat in the bottom-right corner of the portal. The portal handles most things, but these are always available if you need to talk to us directly.